Do you have any questions? Email us at info@kundalinilounge.com. We'll aim to respond within 48 hours.
Below are some frequently asked questions:
How can I access Kundalini Lounge?
You can access Kundalini Lounge online and via the following apps:
iOS
AppleTV or tvOS
Android
Roku
FireTV
How does the free trial work?
Signing up for our Free Trial gives you 7-day free access to all classes on Kundalini Lounge. Once your Free Trial expires, you will be billed according to the subscription price set when you first began your Free Trial. You’ll be able to stream all of our videos anytime, anywhere, from nearly any device, and you’ll also have our ever-lasting thanks for your support. Please note, in regards to cancellations, there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I update my payment details?
It is very easy to change your payment details. Sign in to Kundalini Lounge, then follow these simple steps: My Account > Billing
How do I change my password?
Once signed in to your Kundalini Lounge account, you can change your password by selecting My Account > Password in the menu.
I can't remember my password. What do I do?
If you have forgotten your password, simply click on “Sign In” from the menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
I clicked on the "Forgot Password" link but never received a reset password email. What do I do now?
Please make sure you check your spam folder in your inbox in case the email landed there. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@kundalinilounge.com and we’ll assist you.
Can I get a refund?
You can sign up for a 7-day free trial and cancel any time during your free access. Once your free access expires, subscriptions are non-refundable. You can cancel your subscription at any time and you will not be charged further. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription.
How do I create 'Favourites' list?
To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.
How do I cancel my subscription?
Once signed in to your Kundalini Lounge account, you can cancel your membership by selecting My Account > Billing > Change Plan > Cancel Membership.
IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.